Inside Dentistry Support®
This podcast is the direct line and learning platform for the team at Dentistry Support®. This is a private podcast channel not visible to the public.
Episodes
29 episodes
S2 Episode 7: Burn the Ships: The Eligibility Standard
Sarah Beth, CEO at Dentistry Support, addresses the efforts of the eligibility team in episode seven of Inside Dentistry Support for Eligibility. She emphasizes the importance of thorough and accurate insurance verifications, drawing an analogy...
S1 Episode 3: Burning the Ships Commit to Culture
This episode of Inside Dentistry Support, hosted by Sarah Beth, CEO of Dentistry Support, explores the theme of unwavering commitment inspired by the story of Hernan Cortez burning his ships to conquer the Aztec Empire. Sarah Beth emphasizes th...
S5 Episode 6: Lead with Certainty, Not Convenience
In this episode of Inside Dentistry Support, host Sarah Beth Herman addresses the critical issue of leadership ownership at the organization. She highlights recent shortcomings in leadership, including missed metrics, lack of accountability, an...
S4 Episode 6: Words Are Deliverables Too: Mastering Precision on the Phones
In this episode of Inside Dentistry Support, CEO Sarah Beth Herman addresses critical feedback regarding communication issues, such as undocumented appointments and scheduling mishaps, impacting the dental practice. She emphasizes the significa...
S3 Episode 6: No Mystery Money: Why Precision in Posting Protects Our Name
In this episode of Inside Dentistry Support, host Sarah Beth Herman discusses the significant impact of clarity in the billing and accounts receivable (AR) team’s workflow. The episode addresses recent issues where tasks were incomplete, postin...
S2 Episode 6: The 72-Hour Window: Why 3 Days Is Sacred
In this episode of Inside Dentistry Support, host and CEO Sarah Beth Herman underscores the significant impact of maintaining a three-day lead on dental insurance verifications. She addresses recent misses in meeting this vital standard and hig...
S5 Episode 5: Leadership in Action: Green Flags Only
In this episode of Inside Dentistry Support, CEO Sarah Beth Herman delves into the nuances of effective leadership, focusing on the differences between green flag and red flag behaviors. She emphasizes that true leadership goes beyond titles an...
S4 Episode 5: Green Flags Pick Up: Mastering Tasks on the Phones Team
In this episode of Inside Dentistry Support, host and CEO Sarah Beth Herman emphasizes the crucial role of the phones team in dental offices. She outlines the impact of phone interactions on patient trust and office efficiency. By comparing red...
S3 Episode 5: No Guessing, Just Billing: Green Flag Standards in AR
In this episode of Inside Dentistry Support, CEO Sarah Beth Herman delves into the crucial roles of the billing and AR team within the dental revenue cycle. Emphasizing the importance of clear and proactive communication, she outlines 'red flag...
S2 Episode 5: Green Flags & PPOs: Delivering Excellence in Eligibility
In this episode of Inside Dentistry Support, CEO Sarah Beth Herman discusses the crucial role of the eligibility department in ensuring the smooth operation of dental offices. She emphasizes the importance of performing eligibility tasks accura...
S1 Episode 2: The Green Flag Standard: Our Culture at Dentistry Support®
In this episode of Inside Dentistry Support, CEO Sarah Beth Herman emphasizes the importance of a strong, clear, and accountable team culture. She differentiates between 'red flag' and 'green flag' behaviors, explaining how the latter ensures t...
S5 Episode 4 Episode: Leading with Accountability: A Culture of Check-Ins, Follow-Through, and Teamwide Excellence
In this insightful episode of Inside Dentistry Support, the focus is on how leaders can effectively manage their teams to hit every target without needing constant reminders. It's emphasized that accountability should be proactive and rooted in...
S2 EPISODE 4: Accountability Starts with You — Supporting Each Other in Eligibility
In this episode of Inside Dentistry Support, the host addresses the intense and often chaotic nature of verifying dental insurance, highlighting how a single missed detail can disrupt an entire dental office's operations. The discussion focuses...
S3 Episode 4: Billing Isn’t a Solo Sport: Owning the Flow Together
In this episode of Inside Dentistry Support, the focus is on the critical role accountability plays in transforming good teams into great ones. The speaker emphasizes that accountability should be synonymous with leadership rather than microman...
S4 Episode 4: Phones Team Accountability Starts With You — Owning the Outcome on Phones
In this episode of Inside Dentistry Support, we’re shining a light on something that makes a real difference—accountability, especially within our phones team. It’s not about job titles or hierarchy; it’s about how each person shows up...
S5 Episode 3: Leadership and Onboarding at Dentistry Support
In this episode of Inside Dentistry Support, Sarah Beth Herman, talks about why effective onboarding is such a game-changer—for both the team and their clients. She explains that a strong, well-documented onboarding process isn’t just helpful—i...
S4 Episode 3: How we Onboard and Represent Our Clients and Phone Support
In this episode of Inside Dentistry Support, Sarah Beth Herman dives into the heart of onboarding new clients and delivering top-tier phone support. She talks about how important it is to really understand the ins and outs of a dental practice—...
S3 Episode 3: What Billing Excellence looks like at Dentistry Support
In this episode, Sarah Beth Herman dives into the vital role the dental billing and AR support team plays at Inside Dentistry Support. She shares how the first 30 days with a new client are crucial for building trust—and that starts with ...
S2 Episode 3: How Eligibility Support Builds Trust from Day One
In this episode of Inside Dentistry Support, Sarah Beth Herman speaks directly to the eligibility support team, recognizing the vital role they play in creating a strong first impression and building trust with new clients. She walks through th...
S5 Episode 3: Correcting Without Criticizing — The Leadership Art of Coaching with Kindness
In this episode of Inside Dentistry Support, leaders learn the crucial skill of correcting behavior without criticizing. Addressing the balance between accountability and kindness, the episode emphasizes the importance of guidance over condemna...
S5 Episode 2: How We start our Day in Leadership
In this episode of Inside Dentistry Support, Sarah Beth Herman addresses the essential qualities and responsibilities of effective leadership within a virtual environment. The episode emphasizes the importance of knowing key metrics, staying ah...
S4 Episode 2: How We start our Day in phones
In this episode of Inside Dentistry Support, the focus is on the crucial role the phones team plays in dental practices. They are the frontline, responsible for confirming appointments, managing schedules, and addressing patient inquiries. Effe...
S3 Episode 2: How We start our Day in AR
In season three, episode two of "Inside Dentistry Support," the focus is on the critical role of the dental billing department, or the AR team. The episode kicks off with the importance of checking in and maintaining clear communication in a vi...
S2 Episode 2: How We start our Day in Eligibility Support
This episode of Inside Dentistry Support focuses on effective strategies for working in the Eligibility department at Dentistry Support. It emphasizes the importance of starting the day by digitally checking in with the team to ensure visibilit...
S5 Episode 1: Welcome to leadership
Welcome to the fifth season of Inside Dentistry Support, where our focus is on authentic leadership, the kind that's evident in our daily actions and interactions. This episode lays the groundwork for what leadership means at Dentistry Support....